Privacy Policy
OrderzUp (operated by Prop. JSKS OrderzUp, Darbar, Muzaffarpur, Bihar, India) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website or services. We process your data in compliance with the laws of India. If you have any questions, please contact us at hello@orderzup.com.
This policy is governed by and construed in accordance with the laws of India.
Information We Collect
We collect the following types of information:
- Personal contact information (name, email address, phone number, etc.).
- Order details (products ordered, quantities, order status, etc.).
- Store/shop information (your store URL and related account settings).
- Customer order data (shipping address, payment status, and other details provided by customers).
- IP address and device information (used for security checks and analytics).
- Marketing data (campaign UTM parameters or referral tags).
- Usage data (activity within our dashboard, pages visited, features used).
- Interactions with content (such as downloads or views of our PDF lead magnets).
How We Use Your Information
We use the information we collect for various purposes, including:
- Fraud detection and prevention, to help identify and stop fraudulent activities.
- Order processing, including recommending couriers and tracking shipments to fulfill your orders.
- Communication automation, such as sending order confirmations, status updates, and reminders via WhatsApp, email, or phone calls.
- Lead magnet follow-up, for example sending follow-up information to users who download our PDF resources.
- Wallet and remittance features, enabling financial transactions or digital wallet functions in our platform.
- Order analytics and reporting, to analyze sales, performance metrics, and improve our services.
- Customer support, to assist you with inquiries and provide help regarding your orders.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to provide and improve our services. Cookies help us keep you logged in by storing authentication tokens and allow us to analyze website traffic and usage patterns. We also use cookies and web beacons for marketing and retargeting, helping us understand user behavior and deliver relevant advertisements. You may disable cookies through your browser settings, but some parts of our service may not function properly without them.
Third-Party Services
We rely on third-party service providers to operate our platform. These include:
- Shopify: E-commerce platform and order management system.
- Razorpay: Payment gateway for processing transactions securely.
- Meta (WhatsApp API): Messaging platform used to send order notifications and updates via WhatsApp.
- AWS (Amazon Web Services): Cloud infrastructure for hosting our servers and storing data securely.
- Hostinger: Front-end web hosting provider for our website.
Data Sharing
We do not sell your personal information. We share your data only with third-party service providers who help us provide and improve our services. For example:
- Payment processors (such as Razorpay) receive order and billing information to process your payments.
- Messaging services (such as Meta’s WhatsApp API) receive contact information to send you notifications.
- Courier and logistics partners receive shipping addresses to fulfill your orders.
- AWS and Hostinger provide secure hosting and storage for our servers and databases.
Except as required to operate and improve our services, we will not share your personal data with any other third parties.
Security Measures
We implement various security measures to protect your information:
- Encryption: All data transmitted to and from our site is secured via SSL/HTTPS.
- Access controls: Personal data access is restricted based on roles; only authorized personnel have access.
- IP monitoring: We monitor IP addresses and use additional verification for suspicious login activity.
- Secure storage: Personal information is stored encrypted on AWS servers with regular backups.
- Regular updates: We regularly update and audit our systems to maintain security.
Your Rights
You have certain rights regarding your personal information. These include:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct your personal information if it is inaccurate.
- Deletion: Delete or deactivate your account and personal data.
- Export: Receive a portable copy of your data in a common format.
- Revoke integrations: Disconnect any linked third-party services (e.g. Shopify, WhatsApp).
- Marketing opt-out: Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at hello@orderzup.com.
Data Retention
We retain personal data for as long as your account is active or as needed to provide you services and meet our legal obligations. If your account has been inactive for more than 12 months, we will anonymize or delete your personal information. Aggregated or anonymized data may be retained for analytical purposes.
Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us; we will delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the updated policy on our platform and/or sending an email. You can review the latest version of this Privacy Policy at any time. Continued use of our services after changes means you accept the updated policy.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: hello@orderzup.com
Address: Prop. JSKS OrderzUp, Darbar, Muzaffarpur, Bihar, India.