Running a Shopify store in India is exciting, but managing orders across multiple channels, couriers, and warehouses can quickly get overwhelming. That’s why choosing the best order management system (OMS)...
E-commerce in India is booming, and efficient delivery has become a make-or-break factor for online retailers. Shipping (or courier) aggregators help brands connect with multiple courier partners through a single...
How you can help us improve by sharing feedback Customer feedback is one of the fastest, most practical ways to improve products, support, and operations. When customers tell a brand...
Process for escalating unresolved support tickets When a problem isn’t getting resolved through the normal support flow, a clear escalation process keeps the customer informed, speeds decision-making, and ensures the...
Ways to reach out to our support team for help Clear, frictionless support is a big part of a good customer experience. This guide explains the best channels to contact...
Warranty terms and how to claim warranty services A clear, customer-friendly warranty is more than legal copy — it’s a promise that builds trust, reduces returns friction, and protects your...
How to find out if an item is in stock. Why checking stock availability matters Showing accurate stock status reduces canceled orders, unhappy customers, and extra work for your fulfilment...
Why product specifications matter for D2C brands A clear product specification page is not just “nice to have” — it’s a conversion tool. Accurate sizes, color names, materials, measurements and...
Why resolving billing issues matters for D2C brands Common billing problems & step-by-step fixes 1. Failed payment / charge declined Common causes: Card decline, insufficient funds, expired card, incorrect details,...
Why easy invoice downloads matter for D2C brands Step-by-step: How to download invoices (single order) (Tip: enable automatic invoice creation for prepaid orders to save clicks.) Bulk invoice downloads &...
