Help

Adding or Removing Addresses

Keeping your saved shipping and billing addresses accurate is a small task that makes a big difference in your online…

1 month ago

Managing Your Communication Preferences

Choose what emails and notifications you want to receive. OrderzUp sends important notifications to keep you informed about your orders,…

1 month ago

Updating Your Profile Information

How to update your name, email, and contact details. Keeping your profile information up to date is essential for smooth…

2 months ago

Two-Factor Authentication Setup

Add an extra layer of security to your account. Protecting your account starts with a strong password, but it shouldn’t…

2 months ago

How to Reset Your Password

Simple steps to reset your password securely. OrderzUp is a unified e-commerce logistics and order-management platform for D2C brands. The…

2 months ago

Order Cancellation Policies

Know the rules and timeframes for cancelling orders. Understanding your merchant’s cancellation policy helps you avoid surprises and ensures a…

2 months ago

How to Change or Cancel Your Order

What to do if you want to update or cancel your order before shipment. Online shopping continues to soar—global e‑commerce…

2 months ago

Free Shipping Eligibility

Free shipping is one of the most powerful incentives you can offer as a D2C brand, but it needs to…

2 months ago

Shipping Charges Breakdown

Understanding how shipping charges work is essential for any direct-to-consumer (D2C) brand in India. Whether you ship a few packages…

2 months ago

Estimated Delivery Times Explained

Understanding the estimated delivery dates and what affects them. When customers place an order online, one of the first things…

2 months ago