Category: Help

Accepted Payment Methods

At OrderzUp, we make order fulfilment simple — and that includes the way your customers pay. A flexible, secure checkout improves conversion, reduces abandoned carts, and speeds up reconciliation for...

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Upcoming Promotional Events

Running a D2C brand means juggling inventory, payments, returns, and delivery timelines — all while trying to keep customer experience flawless. At OrderzUp, we build practical tools that remove that...

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How to Use Coupon Codes

Step-by-step on applying coupons during checkout. This guide explains how merchants can find and apply coupon codes on OrderzUp to get discounts on onboarding, subscription plans, or one-time services. Follow...

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Current Offers

Latest offers and discounts available on our platform. OrderzUp helps D2C brands simplify post-purchase operations — from address validation and fraud checks to shipping automation and bulk label printing. This...

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Non-returnable Items

Many e-commerce stores and marketplaces maintain specific lists of non-returnable items to protect hygiene, safety, and legal compliance. Whether you’re a buyer checking your rights or a seller aiming to...

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Return Policy Overview

At OrderzUp, we value customer satisfaction and strive to provide a smooth shopping experience. To make your shopping worry-free, we have designed clear and flexible return policies that apply to...

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Refund Methods Explained

Understand how and when refunds are processed. When a return is accepted, the refund method determines how and when the money reaches the customer. This guide explains the common refund...

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Checking Your Refund Status

Track the progress of your refund after a return. When a return leaves your hands, the waiting can feel long. This guide explains, in plain language, how refunds usually move...

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Return Timeframes and Conditions

How to read our timeframes When we say “30 days,” that means you have 30 calendar days from the delivery date to start the return. Weekends and holidays count toward...

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How to Initiate a Return

Is your item eligible for return? Before you begin, check these basic eligibility rules: What to prepare Prepare the following to make your return request smooth: How to initiate a...

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