Return Policy Overview

At OrderzUp, we value customer satisfaction and strive to provide a smooth shopping experience. To make your shopping worry-free, we have designed clear and flexible return policies that apply to all product categories. This overview will help you understand how returns work, timelines, and eligibility criteria.

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1. General Return Guidelines

• Products can be returned within 7–10 days of delivery, depending on the category.
• The item must be unused, in its original condition, and with all tags/packaging intact.
• Proof of purchase (invoice or order ID) is required to process the return.

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2. Category-wise Return Policies

Clothing & Accessories

• Eligible for return within 7 days of delivery.
• Must be unworn and unwashed.
• Hygiene-sensitive items like innerwear, socks, and custom-stitched products are non-returnable.

Electronics & Gadgets

• Can be returned within 10 days of delivery if found defective or damaged.
• Must include all original accessories, manuals, and warranty cards.
• Functional issues will be verified before approval.

Home & Kitchen Products

• Return window: 7 days.
• Items must be unused and undamaged.
• Certain fragile items may require inspection before approval.

Beauty & Personal Care

• Returns accepted only for damaged, expired, or incorrect items.
• Opened or used products cannot be returned for hygiene reasons.

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3. Refunds & Replacements

• Refunds are processed within 5–7 business days after product inspection.
• Customers can choose between a replacement or refund, based on stock availability.
• Refunds are credited to the original payment method or wallet.

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4. Non-Returnable Items

Some products are not eligible for return due to safety, hygiene, or legal reasons, such as:

• Perishable goods (food, beverages, supplements).
• Customized or personalized products.
• Gift cards and digital products.

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5. Easy Return Process

1. Go to My Orders in your OrderzUp account.
2. Select the item you wish to return and choose a reason.
3. Schedule a pickup or drop-off at a designated courier center.
4. Track your return status in real-time.

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Final thought

We believe in building trust through transparency. By keeping our Return Policy simple and customer-friendly, we ensure that your shopping experience at OrderzUp is smooth, secure, and stress-free.

For any assistance, please reach out to our customer support team – we’re always happy to help.