Order Cancellation Policies

Know the rules and timeframes for cancelling orders. Understanding your merchant’s cancellation policy helps you avoid surprises and ensures a smooth shopping experience. Whether you change your mind, spot an...

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How to Change or Cancel Your Order

What to do if you want to update or cancel your order before shipment. Online shopping continues to soar—global e‑commerce sales are projected to hit $6.09 trillion in 2024, up 8.4%...

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 Free Shipping Eligibility

Free shipping is one of the most powerful incentives you can offer as a D2C brand, but it needs to be handled smartly to remain profitable. This article explains how...

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Shipping Charges Breakdown

Understanding how shipping charges work is essential for any direct-to-consumer (D2C) brand in India. Whether you ship a few packages a week or hundreds a day, shipping costs directly affect...

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Estimated Delivery Times Explained

Understanding the estimated delivery dates and what affects them. When customers place an order online, one of the first things they look for is the estimated delivery date. But what...

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How to Track Your Order: Step-by-Step Guide

In today’s fast-paced e-commerce world, waiting for your package can be stressful. Thankfully, tracking your order has become easy and accurate. Whether you’re a regular online shopper or a first-time...

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Why RTOs Are Killing D2C Profit Margins—and How to Stop Them

In the booming world of Indian e-commerce, every rupee counts. Yet many D2C brands silently bleed profits due to one preventable issue—Return-to-Origin (RTO). The Silent Profit Killer RTOs happen when...

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Digital Transformation: How Direct Marketing has evolved in Canada during the Pandemic

The COVID-19 pandemic has changed people’s lives significantly, including the way businesses connect with their consumers. As consumer behavior changed...

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Boosting the Financial Health of Low-Income Workers in Kenya Through a Holistic Banking Platform

Formal financial inclusion is high in Kenya and has consistently increased over the last few decades: 84% of adult Kenyans in 2021 (vs 27% in 2006) had...

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