Know the rules and timeframes for cancelling orders.
Understanding your merchant’s cancellation policy helps you avoid surprises and ensures a smooth shopping experience. Whether you change your mind, spot an error, or simply need more time, these guidelines will walk you through what’s allowed—and when.
1. Cancellation Window
- Immediate Cancellation (0–1 hour): Most retailers let you cancel online orders within the first hour at no charge.
- Early-Cutoff Period (1–4 hours): Orders enter “processing” status; you can still cancel in your account dashboard, though some sellers may apply a small fee (e.g., 5–10% of the order value).
- Final Cancellation Cutoff (4–12 hours): Few platforms permit cancellation after processing begins—if allowed, expect restocking or handling fees up to 20%.
2. How to Check Your Policy
- Review the “Terms & Conditions” section on the website footer or during checkout.
- Look for “Order Cancellation” or “Returns & Exchanges” headings.
- Note any special rules for sale items, customized products, or high‑value orders (these often carry stricter cutoffs).
3. Fee Structure & Exceptions
- Standard Goods: Generally free within the first hour; nominal fees later.
- Customized Items: Cancellation may be unavailable once production begins—often within 1–2 hours.
- Flash Sales & Limited Offers: Non‑cancelable or subject to a flat fee regardless of timing.
- Subscription & Pre‑Order Products: Cancellation rules follow their own billing cycle—check your subscription dashboard or pre‑order terms.
4. Step-by-Step Cancellation
- Log In to your account and open My Orders.
- Select the order and click “Cancel” (or “Request Cancellation”).
- Confirm your choice; you’ll see any applicable fee before finalizing.
- Save the cancellation confirmation email or screenshot for reference.
If self-service isn’t available, contact support immediately with your Order ID and reason for cancellation.
5. Processing Your Refund
- Prepaid Orders: Refunds typically process within 3–7 business days (depending on your payment provider).
- COD Orders: No payment is collected, so there’s nothing to refund—just ensure cancellation succeeds.
- Fee Deductions: If a handling/restocking fee applies, it’ll be deducted before your refund is issued.
6. Tips to Stay Ahead
- Double‑Check Before You Click: Verify items, quantities, and addresses in your cart.
- Save Addresses & Payment Methods: Reduce typos and speed up checkout.
- Set Notifications: Enable email or SMS alerts to know your order’s exact status.
- Familiarize Yourself: Bookmark the cancellation policy page for quick reference.