At OrderzUp, we value customer satisfaction and strive to provide a smooth shopping experience. To make your shopping worry-free, we have designed clear and flexible return policies that apply to all product categories. This overview will help you understand how returns work, timelines, and eligibility criteria.
1. General Return Guidelines
- Products can be returned within 7–10 days of delivery, depending on the category.
- The item must be unused, in its original condition, and with all tags/packaging intact.
- Proof of purchase (invoice or order ID) is required to process the return.
2. Category-wise Return Policies
Clothing & Accessories
- Eligible for return within 7 days of delivery.
- Must be unworn and unwashed.
- Hygiene-sensitive items like innerwear, socks, and custom-stitched products are non-returnable.
Electronics & Gadgets
- Can be returned within 10 days of delivery if found defective or damaged.
- Must include all original accessories, manuals, and warranty cards.
- Functional issues will be verified before approval.
Home & Kitchen Products
- Return window: 7 days.
- Items must be unused and undamaged.
- Certain fragile items may require inspection before approval.
Beauty & Personal Care
- Returns accepted only for damaged, expired, or incorrect items.
- Opened or used products cannot be returned for hygiene reasons.
3. Refunds & Replacements
- Refunds are processed within 5–7 business days after product inspection.
- Customers can choose between a replacement or refund, based on stock availability.
- Refunds are credited to the original payment method or wallet.
4. Non-Returnable Items
Some products are not eligible for return due to safety, hygiene, or legal reasons, such as:
- Perishable goods (food, beverages, supplements).
- Customized or personalized products.
- Gift cards and digital products.
5. Easy Return Process
- Go to My Orders in your OrderzUp account.
- Select the item you wish to return and choose a reason.
- Schedule a pickup or drop-off at a designated courier center.
- Track your return status in real-time.
Final thought
We believe in building trust through transparency. By keeping our Return Policy simple and customer-friendly, we ensure that your shopping experience at OrderzUp is smooth, secure, and stress-free.
For any assistance, please reach out to our customer support team – we’re always happy to help.